Return & Refund Policy

Last Updated: 15-06-2026

At Cutesy, customer satisfaction is important to us. If you experience any issues with your order, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request (return survey) must be submitted within 24 hours of receiving the order.
• The product must be unused, unwashed, and in its original condition.
• The product must be returned with all original packaging, tags, accessories, and documentation (if applicable).
• Proof of purchase or order number must be provided.

We reserve the right to reject returns that do not meet these requirements.

2. Return Request Process

If you wish to return an item, please contact us at:

Email: business43157@gmail.com

Please include:

• Order Number
• Product Name
• Reason for Return
• Photos or videos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions if the return is approved.

3. Return Timeframe

The return request must be initiated within 24 hours of delivery.

Requests submitted after this period may not be eligible for return, refund, or exchange unless required by applicable law.

4. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged item
• A defective product
• An incorrect item

Please notify us within 24 hours of delivery and provide clear photos or videos showing the issue.

Once verified, we may offer:

• A replacement product
• An exchange
• A full or partial refund, depending on the circumstances

5. Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Refund will be granted once the returned order is confirmed to be in sent/received condition and passes our inspection process.

Approved refunds will be processed to the original payment method whenever possible.

6. Refund Timing

After approval:

• Refund processing may take 3-5 days depending on the payment provider, bank, or payment gateway.
• Delays caused by banks or payment processors are beyond our control.

Customers will receive confirmation once the refund has been initiated.

7. Exchange Policy

Eligible products may be exchanged if:

• The item received is damaged, defective, or incorrect.
• The replacement product is available in stock.

If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

8. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products damaged due to misuse or improper handling
• Products showing signs of use after delivery
• Customized or personalized items
• Clearance, sale, or promotional items (unless damaged or defective)
• Gift cards or digital products (if applicable)
• Items returned without prior approval

We reserve the right to determine whether a returned item qualifies under this policy.

9. Return Shipping Costs

If the return is due to:

• A damaged product
• A defective product
• An incorrect item sent by us

We may cover or reimburse reasonable return shipping costs where applicable.

If the return is due to:

• Customer preference
• Accidental purchase
• Change of mind

The customer may be responsible for return shipping charges.

Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.

10. Cancellation Policy

Orders may be canceled before shipment by contacting us immediately.

Once an order has been dispatched, cancellation requests may not be possible and the return process will apply instead.

11. Fraud Prevention

To protect customers and our business, we reserve the right to:

• Request additional verification
• Reject suspicious return requests
• Refuse refunds where evidence suggests abuse of the return policy

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Website: cutesyonline.shop

Email: business43157@gmail.com

Customer Support: 24/7

Business Address: Sahakar nagar, Bangalore

We appreciate your trust in Cutesy and will always strive to provide a fair and transparent resolution to any issues with your order.