Shipping policy

Shipping Policy

Last Updated: 15/06/2026

Thank you for shopping with Cutesy. We strive to deliver your orders as quickly and safely as possible. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

All orders are processed within 2-5 days after successful payment confirmation.

Please note:

Orders are not processed on public holidays or during unforeseen operational disruptions.
Processing times may be extended during peak shopping seasons, sales events, or high order volumes.
Customers will receive an order confirmation email once their order has been successfully placed.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD) (where available)

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times may vary depending on your location and courier availability.

Typical delivery time:

Orders can take between 2–7 days to reach most locations.

Remote areas, rural regions, or locations with limited courier coverage may require additional delivery time.

Please note that delivery estimates are not guaranteed and may vary due to factors beyond our control.

4. Shipping Costs

Shipping cost may vary depending on:

Delivery location
Product weight and dimensions
Shipping method selected
Ongoing promotional offers

Applicable shipping charges will be displayed during checkout before payment is completed.

We may occasionally offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email
Tracking details (where available)
Courier information

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers can use the provided tracking number to monitor their shipment's progress.

6. Delivery Issues and Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
High shipment volumes
Natural disasters
Government restrictions
Incorrect customer information

In the event of significant delays, our customer support team will make reasonable efforts to keep customers informed.

For assistance, please contact:

Email: business43157@gmail.com

Support Availability: 24/7

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from:

Incorrect addresses
Incomplete addresses
Incorrect contact information

If you notice an error in your shipping details, please contact us immediately after placing your order.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged or appears to be lost in transit:

Contact us as soon as possible.
Provide your order number and any relevant details.
Include photos of damaged items or packaging where applicable.

We will work with the shipping carrier to investigate and resolve the issue.

Resolution times may vary depending on the courier's investigation process.

9. International Shipping

"We currently ship only within India."

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Website: cutesyonline.shop